FAQ: Responsible Gambling Support Answers
We have compiled a list of the most common questions we receive from our community. These answers are designed to provide quick clarity on complex topics ranging from bonus terms to self-exclusion processes.
What is RTP?
Return to Player is the theoretical percentage of all wagered money a slot pays back to players over time.
How does self-exclusion work?
It is a tool where you ask a casino to block your account for a set period, preventing any access to the site.
Can I cancel a bonus?
Usually yes, but any winnings gained from the bonus funds will typically be removed from your balance.
Is gambling ever a way to make money?
No. Mathematically, the house always has an edge. Gambling should be viewed as a paid form of entertainment.
While our FAQ covers the basics, every casino has slightly different rules. We always encourage players to verify the specific policies of the operator they are using. If you find a discrepancy between our general advice and a casino's specific terms, the casino's terms are the legally binding ones.
- Detailed explanations of KYC (Know Your Customer) documents.
- Clarification on the difference between a bonus and a promotion.
- Steps to take if a casino refuses a legitimate payout.
- How to identify the signs of a gambling problem early.
Didn't find your answer? Visit our Support page or contact us directly via email for a detailed response.